Damaged Books:
At Padhega India, we take great care to ensure that your books reach you in perfect condition. However, if you ever receive a book from our online store in a damaged condition, we’re here to make it right for you. Please follow these steps to facilitate a smooth return process:
- Contact our Customer Support Team:
Reach out to our friendly customer support team within 1-3 days of receiving the damaged book.
You can contact us via email at [support@padhegaindia.in] or by phone at [Customer Support Phone Number].
Our team is available [7 days a week] to assist you promptly.
- Provide Clear Photographs:
To help us assess the issue accurately, please provide clear photographs of the damage.
You can easily attach the photos to your email or share them with our support team through the preferred communication channel.
This step ensures that we understand the extent of the damage and can assist you effectively.
- Choose Your Preferred Resolution:
Once we’ve reviewed the photographs and assessed the damage, we will promptly get in touch with you.
You will have the option of either receiving a replacement for the damaged book or obtaining a full refund, which includes any applicable shipping charges.
We want to ensure that you’re satisfied with the outcome, so the choice is yours.
- Return the Damaged Book:
If you opt for a replacement, kindly return the damaged book to us within 3 days.
Please ensure that the book is returned in its original packaging to prevent any further damage during transit.
- Contact Our Customer Support Team:
If you have any questions, concerns, or need assistance with your return, please don’t hesitate to contact our customer support team.
We are dedicated to providing excellent customer service and are here to help you throughout the return process.
At Padhega India, your satisfaction with your purchases is our top priority. We understand that receiving a damaged book can be disappointing, and we are committed to making the return process as seamless and hassle-free as possible. If you have any further questions or require assistance with any aspect of your order, please reach out to us. Thank you for choosing Padhega India for your literary needs.
Refund Process:
Refunds will be processed within 5-7 working days and credited to your bank account. If you prefer an instant refund, it can be processed directly to your Padhega India wallet, which can be used for future purchases.
