Total Quality Management

The book have been revised and emphasis have been given on topics related to customer satisfaction, Total Quality Management and its tool, Quality Measurement, ISO-9000 : 2008(revised version of ISO-9000 : 1994), Companywide Quality Assesssment. A few other modifications have been carried out in various chapters especially with reference to management commitment, involvement of all the people, continuous improvement and various techniques broughtout by various quality gurus.*Quality concepts *Inspection *Acceptance sampling and O.C. Curves *Measurement and testing *Quality planning *Quality improvement *Organist for quality *ISO-9000 quality management system *Control of quality and quality assurance *Quality information systems *Total quality management *Statistical concept *Probability theory *Correlation and regression analysis *Process capability *Theoretical (Probability) Distribution *Statistical Process Control and Control Chart *Reliability engineering *Designing for reliability *Value engineering *Maintenance – A reliability improvement measure *Equipment replacement *Life-testing and reliability *System reliability *Reliability improvement *Objective type questions.