EFFECTIVE HUMAN RELATIONS AT WORK

Key Features A “Career Advisor” feature at the end of each chapter guides students through self-assessment processes and other activities that provide them with the tools necessary for success upon entering the job market or advancing their careers. Greatly enhanced coverage of teams and teamwork is included in Chapter 11, “Communicating for Effectiveness,” and in Chapter 12, “Managing Conflict and Change”–giving students a deeper understanding of these vital topics. Time-Out” self-examination exercises encourage students to participate, gain personal insights, and consider key topics in a more in-depth manner. One or more experiential exercises in every chapter–designed for group settings–present forums in which students can discuss concepts, resolve problems, and consider results in real-life situations. About the Book: Effective Human Relations at Work Just beginning your study of the human resources field? You’ll want to start with the book that will prove to be your most valuable guide to this field’s theory and practice–Hodgetts and Hegar’s EFFECTIVE HUMAN RELATIONS AT WORK. The authors include many practical examples and techniques, as well as experiential and application-oriented exercises that show you how human relations concepts and skills can increase productivity and job satisfaction in the workplace. Contents Part One: INTRODUCTION. 1. The Nature of Human Relations. 2. Fundamentals of Motivation. Part Two: THE SOCIAL SYSTEM. 3. Individual Behavior. 4. Group Behavior. 5. The Informal Organization. Part Three: THE TECHNICAL SYSTEM. 6. Productivity and Quality Improvement. 7. Technology and People at Work. 8. Job Redesign and Job Enrichment. Part Four: THE ADMINISTRATIVE SYSTEM. 9. Developing, Appraising, and Rewarding Employees. 10. Fundamentals of Leadership. Part Five: BEHAVIORAL EFFECTIVENESS. 11. Communicating for Effectiveness. 12. Managing Conflict and Change. Part Six: LOOKING TO THE FUTURE. 13. Human Relations Challenges of the Future.