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ITIL 2011 The story continues
Publisher:
BPB Publications
| Author:
Pratul Sharma
| Language:
English
| Format:
Paperback
Publisher:
BPB Publications
Author:
Pratul Sharma
Language:
English
Format:
Paperback
₹397 ₹357
Save: 10%
In stock
Ships within:
1-4 Days
In stock
ISBN:
SKU
9789388176736
Category Computer Engineering/IT Engineering
Category: Computer Engineering/IT Engineering
Page Extent:
82
Dr. Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.
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Description
Dr. Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.
About Author
Dr. Pratul Sharma has been working as an International Trainer, Mentor, Coach & Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades.
Dr. Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of a service Industry professional. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.
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